Comments on: The Safe Cig Reviews

By: Mike Mitschele

Mike Mitschele — Thu, 26 Jan 2012 16:50:31 +0000

I ordered my safe-cig replacements on January 10th, two weeks later I still had not received them in the mail. Meanwhile mine ran out and I am trying to quit smoking. After emailing Safe Cig to ask about the delay they tell me they are out of my flavor and that it will be another 2 weeks!!! When were they going to inform me of that? They also have nobody you can talk to on the phone. Poorly run company with no clue on customer service, they should have sent me another refill close in flavor when they realized my flavor had run out, or at least contacted me so I could have made other arrangements. Everybody knows that when you are trying to quit smoking you need your nicotine fix, they probably don’t care about that though since they don’t care about their customers….I will never use them again after the way I was treated. BEWARE OF THIS COMPANY…

By: harry holzke

harry holzke — Thu, 12 Jan 2012 17:33:59 +0000

Ordered refills on Jan 4th, received immediately that the order was received by email. No shipping notification by January 7th so emailed customer service only to receive an auto reply that it would take 24 to 36 hours to respond. I waited a day and finally shot them an angry email and did receive a reply. They said they were sorry but the product I ordered was out of stock, no offer of anything else?
remember this was Jan 8th, four days after taking my order!
The funny thing is, this has happened several times with this company, why do i keep shopping there…it is a good product and I love my nicotine! Beware!!!

By: John

John — Sat, 07 Jan 2012 23:01:06 +0000

I’ve been trying for over two months to get them fix an issue that was their fault. They even refuse to respond to the Better Business Bureau. They have no customer service. If you have a problem, don’t expect to get it fixed. I think they hope you will forget about it. I won’t. Next, they claim to be a California company, but that doesn’t mean that’s were they manufacture their products. It’s interesting that e cigs don’t mark where products are made. They only claim to design them in CA. NO quality control. I got refill after refill that were supposed to be menthols, that tasted like burnt peanuts or something. It was so bad, I had to brush my teeth to try and get rid of the taste. Like others have mentioned, I can’t believe this is one of the best e cig companies. Be careful for these sites that review products that are supported by the same company. Can you say “Conflict of Interests.” Unfortunately, the consumer is left to ‘fend for ourselves. Beware of SafeCig.

By: T. Minut

T. Minut — Mon, 05 Dec 2011 19:26:35 +0000

I’ve vaped for just under a year, started w/SafeCig and quit smoking immediately. Got my brother, my son, my sister, was looking into a distributorship even. I looked at the BBB report, all’s well except they only have 8 employees! Great start but maybe they grew too fast and weren’t prepared? I like it enough that we’re all sticking by them for a while longer.
Issues: Occasional refill defective but not worth worrying about because I like them so much. A missed order that was replaced immediately when I emailed them.
But now they’ve changed their packaging and it seems that’s not all. Refills don’t last as long (be wary of the pacifier effect where you hit on it constantly but still…)
Plus they’re out of everything!! Not mine, but my brother’s, my son’s. Everyone loves these and wants them to work out. But I’m waiting for a $$ refund too after many weeks. The wrong order was my fault but I cancelled as soon as i submitted and still they took out the money two days later and it’s not been refunded. That was Oct. 14 and it’s Dec. 5 now.

By: Feel Like A Sucker

Feel Like A Sucker — Sat, 03 Dec 2011 03:28:31 +0000

Went to order refills and 90% of them were out of stock! Just emailed customer service (They do not have phone customer service) we will see what comes of that…

Very angry right now!

By: Steve

Steve — Tue, 22 Nov 2011 04:28:15 +0000

I have been a customer for a year…until recently.
I ordered my cartridges and I recieved an empty mailer with the postal sticker that read; Recieved without contents and recieved unsealed.
This box had never even been closed! Its a flat mailer box. It never had anything in it! I contacted customer service and they offered me a 25% discount on my next order and the disclaimer that they do not insure their shipments. I informed them I would not pay for an empty box and they said they couldn’t help me. I have contested the charges and will NEVER do business with safecig again. Be warned…

By: Danielle M

Danielle M — Fri, 18 Nov 2011 22:22:26 +0000

I was not a heavy smoker but smoked and wanted to find an alternative. I came to safecigg with an open mind and was severely disappointed. After two days of smoking, the filter started to taste like metalic toxins and become un-smoke able. I was told 250 puffs per filter, that never happened. There were times I would open it one night and the next day it would go bad. Honestly, don’t purchase safecig

By: Chuck

Chuck — Thu, 17 Nov 2011 18:36:24 +0000

My experience mirrors many others in these reviews. I purchased two deluxe kits, for my wife & me. We’ve been using Safe-Cig approx. 2 months now. So I have made a sizeable investment and there is potential of spending over $2000/year in refills.

Safe-Cig is far superior to the first Ecig I purchased last year from another company. But let’s get down to brass tacks, quality, consistency, & customer service. Anyone contemplating a purchase of the Safe-Cig brand needs to read few things I have experienced:

1. The overall quality of the product is very good. Smokes like a real one. For me it is every bit as satisfying as a real cigarette and I have not smoked one in two months.
2. The taste of the refill cartridges has remained consistant, but one refill may last me a day, the next one only 8 hours. I have been told by the company this is impossible due to the manufacturing process. Or that I’m smoking it more than I think. I’m here to tell you, life of the refills is not consistant.
3. Their website says a refill cartridge is equal to 1 pack of cigarrettes. NOT TRUE. They say 250-300 drags. No, I counted, I only got 150. In my experience maybe equal to 2/3 pack at most.
4. They say the battery can last up to 4-5 hours. My experience, 2-3 hours at most, and there’s also a huge inconsistency in battery charging. Leave it on the wall charger over-night, and one time it will last 3 hours, the next time it will last 1 hour! This is not an exaggeration.
5. Overall customer service is terrible. You can order on the phone but they cannot tell you anything about the order you already placed. They say they don’t even have access to it over the phone. Your only resource is emailing back & forth. When I had problems with an order, it was nearly impossible to communicate. Took 24 hours and I never did get a straight answer.
6. Finally, (I’m really worried about this one), product availability. In October I, too, found nearly every conceivable flavor or strength “out of stock.” I had to wait 2 weeks to get my Classic refills (and went back on real cigs in the meantime). Could not talk about it to anyone on the phone. Kept getting nowhwere in email with customer service, apologies, and it occured to me I had maybe just spent a whole bunch of money on a worthless product.

After they got the Classic refills back in stock, I ordered a month’s supply. But the jury is still out about this product. Keeping my fingers crossed, because I really enjoy using it and wish Safe-Cig the best of success!

By: Robin

Robin — Fri, 04 Nov 2011 17:41:04 +0000

I have had many DEFECTIVE REFILLS, especially in my last order. I bought 12 packs. 4 packs were bad. I have been completely frustrated with the inconsistency of the refills. The problems I’ve had. Clogged refills, chemical leaks, hard to draw, becomes hot shortening battery life, weak flavor, extremely short life.
When I get a good refill, it will last me approx 1-1/2 days. When they are good, they are really good.
I just notice some of the clogged refills are missing a tiny air hole below the screw mount which is obviously a defect. I have emailed customer service and talked to the online chat support. It’s been 20 days and have not heard back. Seems they are too cheap to replace 4 packs and are writing me off. Do the math dudes. I’ve spent over $500 so far.

By: Laura

Laura — Thu, 27 Oct 2011 23:06:18 +0000

I’m very confused about the high ratings for this company.
I have had nothing but trouble from the start. The product is at best, ok.
The refill quality is not consistent. More than a few refills have not worked properly.
What is much worse though, is their customer service. Or should I say, lack of customer service. No one can help you on the phone unless you are placing an order. Then, each time you e-mail them, you get a reply that says they will look into your issue within 48 hours. I have been going back and forth with them for over 4 weeks now, trying to resolve a issue.
That is not even my major complaint. What I feel is much worse is that they are consistently out of the refils I need. I have twice now had to order different refills than what I usually use just to get something! Today, I was told they are completely out of ALL menthol refills and have no idea when they will be in. I was told the only way for me to find out when they would be restocked is to keep checking the website.
GOODBYE safeCig, I am as of today, moving to a new company. This is NOT customer service to me.