Empire Mods delivers amazing customer service even on Christmas morning.
A few days before Christmas I decided to purchase a VAMO and really wanted to go with gunmetal. VAMOs were everywhere online, every site had them, so many different prices, and very few had gunmetal. I could have went anywhere. I could have purchased a VAMO from any vape dealer online, I chose to purchase my VAMO from Empire Mods. Empire had the black chrome in stock, I knew the ECA code Keith had given us and was fully aware that my black chrome A7 RBA was going to look fully sexy sitting on top of that VAMO. Christmas time gift cards were burning a hole in my vape wallet and I made my order.
As any vaper does I was watching the email, the tracking numbers, and the USPS site like a hawk. According to USPS.com my VAMO was going to be here on Monday, Christmas Eve!! I was going to wake up Christmas morning, throw some Kringles Kurse in my A7 and watch my kids…freakin A! Christmas Eve we got home very very late. I checked the mail and had several different items including one from Empire Mods. During this time is a frantic, chaotic, deep snow filled, 4 wheel drive escapade to get a Leopard Gecko (now named Yoda) and his entire Leopard Gecko living arrangement from my mother in laws house to my house without my 6 year old knowing, seeing, or suspecting. I finish the reptile quest full on, level up and gain some XP. As I am about to back to my mother in laws house to pick up Mrs. Ghost and the Ghostlets I see the Empire Mods package laying on my bed. Hell yeah I’m gonna open it and have a peek at my black chrome VAMO, this wont take but a second.
As I tear open the package I am somewhat like Ralphie opening his Little Orphan Annie decoder pin. I can hardly contain myself. Later tonight I am going to be rockin a black chrome VAMO….what the hell is this?!?! This is NOT a VAMO, it’s gunmetal but not a VAMO. Damn… I gotta go pick them up. I’ll look at this more when I get back home. So, I go pick everyone up and come home and start inspecting this mod. What I have in my hands is the VV-T 18650 V2 in gun metal. Basically its a lava tube or a lambo. A very nice mod. Very sleek, shows your current voltage as well as your Ω, and also your battery life. I like it, it looks wonderful with my gunmetal A7 on it, however…this is not a VAMO. At this point I am very upset, but know there is not much I can do right now and it will be awhile before things are corrected. However I decide to go ahead and email the sales department at Empire Mods on Christmas Eve…at like 11pm…and tell them about this.
So….Christmas morning rolls around and I am vaping Kringles Kurse in a red T3 on a red Twist. Around noon I hop online and there it is, a reply from Empire Mods. I was expecting it to be an auto generated we got your email type of reply, but I was wrong. Keith at Empire Mods had emailed me back on Christmas morning. Firstly that blew my mind. Now, I was expecting to be told how to begin the process of sending back this gunmetal lambo, pay shipping, wait, get my vamo, eventually. I was wrong. Keith apologizes to me, and makes it fully known that he intends to take care of this ASAP. I am told to keep the black chrome lambo and that my VAMO would be mailed Priority on the 26th. I was like “Wuuuuuuut?’ I was truly shocked. Keith also told me he would be tossing in a black chrome contoured drip tip to match my A7. Later that day as I sat and reflected on this I thought to myself that is pretty badass, I decided to spend one of my $20 cards at Empire and get a shirt. Actually I got a shirt and a Cowboy Skull drip tip. After this I will gladly wear a shirt.
So, on the 26th I get an email with shipping info from Empire and a tracking number and as usual I am watching it like a hawk. So a few days go and on the 28th I believe I get a package from Empire. I am ripping into this package like a lion and a fresh carcass. Clawing my way through tape, bubble wrap and envelope to get to the sweet sweet vape related merchandise inside. FINALLY I AM IN!!!! Inside I find my black shirt and cowboy skull drip tip I ordered, a gun metal contoured drip tip to match my A7, 2 XTAR battery cases and at long last my gunmetal VAMO. Sweet, sweet sweet lil baby jesus. Finally…
I proceed to play with all of my stuff and try everything I possibly can on the VAMO, and then I finally settle in with my gunmetal A7, my new tip, and Zeus by Poseidon Vaping the way I had intended a week prior. At that moment, all is good.
From that moment up until now Keith and I have chatted some and I will tell you the reader as I have expressed to him, I have never experienced customer service as epic as that. I have had time to reflect on my experience, as well as think about the experience of him. This man, and this company replied to my email on Christmas morning, and continued to converse via email with me. He also whole hearted apologized and went above and beyond to make it right. He told me to keep the mistake and then he went out and mailed the VAMO on the day after Christmas, now I am sure he had other stuff to mail that day but still lol. So, I am told to keep the mistake, here is a free drip tip and some battery cases, and you don’t have to pay shipping on your shirt and Cowboy tip since I am shipping the VAMO priority anyways. Seriously man? Have you EVER had customer service that epic?
So, next time you need a battery, or should you want to try an RBA (I suggest an A7 or a Triangle). Maybe you need a badass drip shield that’s unlike anyone elses. I highly recommend http://www.empiremods.com/default.asp Tell Keith I sent you, and that your from “ecigadvanced” Never will you receive better treatment, merchandise and price.